Job Title: Customer Service Representative

Department: Operations                                     

Employer: Kitsap Humane Society

Reports to: Customer Service Lead

Essentials:

Must be at least 18 years of age.  Must have a valid driver’s license with reliable transportation.  This is a fast-paced job requiring the ability to multi-task with proficiency.  Excellent customer service skills are required.

Hours of operation, wages and benefits:

8:00 am to 5:00 pm

Monday thru Sunday (Five day a week work schedule)

Weekend work required.

Full benefit package begins at the completion of 120 day trial period and includes holiday, sick leave and vacation pay

Qualifications:

• Previous customer service experience preferred
• Must possess professionalism, courtesy, tact and sound judgment
• Must have good verbal and written communication skills
• Able to work in both a team and self-directed environment
• Able to work will under pressure and handle multiple tasks
• Able to work closely with animal dander/hair

Duties include but are not limited to:

• Greet clients as they come into the office
• Working with customers in person and on the phone in a cheerful manner
• Learning dog & cat breed characteristics and behavior and be able to communicate that knowledge
• Be knowledgeable of animals on premises and give out information accurately
• Processing adoption and redemption paperwork with accuracy
• Computer data entry with accuracy and speed
• Issuing pet licenses and renewals
• Processing reports
• Filing
• Collecting money for daily transactions, using cash register and balancing till
• Sales and inventory of retail items
• Ability to multi-task with accuracy

Perform job duties in compliance with departmental, safety and personnel policies